Shipping Policy

About Delivery Time

For example, if your destination country/region is the United States, there is a 1-3 business day processing time followed by a 5-11 business day delivery time. Therefore, you should expect to receive your order within 7-14 business days.

Our estimated delivery date depends on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

We have 2 different shipping options: standard shipping and expedited shipping.

Standard shipping（4PX ）: about 7-14 business days for different countries, $10 (order<$189)、Free (order≥$189)

Expedited shipping （DHL, UPS, Fedex or other）：about 5-8 business days for different country, $20 (order<$189)、Free (order≥$189)

ABOUT CUSTOMS TAX

Taxes may apply to imported goods/services and are subject to national laws. Vitaly Crystal's products do not include any taxes and duties in the price and shipping charges. Vital Crystal is not responsible for any tax invoices charged on its products. Please contact your local customs office for details and information if you would like to know about taxes and duties.

SHIPPING STATUS

You will receive an email notifying you that your order has been shipped. This email will contain a tracking number. Information about any backordered or cancelled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on "Order History" to view the status of your order and obtain a tracking number.

Notes:

  • Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (info@vitalycrystal.com) within 48 hours of purchase, or we will ship to the address according to your order information.
  • If there is any forcemajeure that causes our products damaged in transit, please contact us immediately at support@vitalycrystal.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
  • Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
  • If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (info@vitalycrystal.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
  • Please contact us at support@vitalycrystal.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
  • If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@vitalycrystal.com within the day with pictures and/or videos.